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Job Description
POSITION OVERVIEW
: The Host/Hostess role is responsible for being the first point of contact for guests and creating a positive and welcoming atmosphere. This position requires a motivated hospitality professional who is organized, passionate, and retains both a strong team-centered work ethic and a positive attitude. You will be an integral part of our service team who sets the stage for a memorable experience. You have a passion for food and beverage and you strive to provide exceptional hospitality to our guests. Your primarily responsibilities will include greeting and seating guests, managing reservations, and ensuring a smooth flow of service. The Host role also receives a complimentary shift meal and tips from takeout orders.
OUR MISSION
Our legacy at The Derby spans over a century, a testament to our unwavering commitment to culinary excellence, timeless tradition, and the artistry of fine dining. With a profound dedication to delivering unparalleled food and beverages, we are proud to be recognized as a World Famous Steakhouse. Our mission is to continue the rich heritage of providing an extraordinary dining experience that transcends generations where every meal is a celebration of flavor, passion, and history. At The Derby, we believe that exceptional hospitality is an art form. We welcome our guests into an atmosphere where tradition meets innovation, and where every detail is meticulously crafted to evoke a sense of timelessness. From the sizzle of the grill to the clink of crystal, we curate moments of indulgence and sophistication that linger as a special, memorable experience in the hearts of our guests. Rooted in a legacy of excellence, we seek to transport diners to an era of refined elegance, where each meal is not just a dining experience, but a journey through the finest flavors and the warmth of genuine hospitality. Join us on a culinary voyage that transcends time and taste, as we elevate the standards of fine dining in the next 100 years and beyond.
ROLE REQUIREMENTS
Approach all interactions and communications with guests and employees in an attentive, courteous and service-oriented manner Greet guests with a warm and friendly demeanor upon arrival Manage reservations and coordinate with the kitchen and serving staff for timely seating Maintain a neat and organized reception area Provide accurate wait times, monitor waiting lists, and escort guests to their tables Communicate effectively with guests to ensure their needs are met Willingness to listen to, understand, and clarify any concerns raised by employees and guests with a solution-oriented approach. Maintain high standards of personal appearance and grooming, which includes adhering to the dress code Maximize efforts towards productivity while retaining focus on hospitality and a positive guest experience Ability to maintain confidentiality of information Must be able to show initiative, including anticipating guest or operational needs Perform other related duties as requested by management and/or that supports the team Maintain a friendly and warm demeanor at all times
WHAT YOU BRING TO THE TABLE
Excellent interpersonal and communication skills. Ability to handle stressful situations with composure. Strong organizational skills and attention to detail. Customer-focused attitude with a commitment to providing exceptional service. Previous experience in a similar role is a plus. Knowledge of reservation systems is an advantage. Flexibility to work evenings, weekends, and holidays. Perform opening procedures, closing procedures, and side-work duties in accordance to checklist resources Ensure that tables, chairs, restaurant furniture is kept stocked, tidy and clean Ensure overall guest satisfaction and positive vibe is maintained
LANGUAGE SKILLS
Ability to communicate effectively with management, guests, and staff.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Must be able to stand and exert well-paced mobility at least 8 hours in length. Must be able to exert well-paced ability to remain organized and remain calm during high-volume shifts. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing and visual accuracies.
COMMENTS
This job description is not an exclusive or exhaustive list of all the job functions that this position may be asked to perform from time to time. Regular attendance and prompt arrival to shifts is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant. In addition, attendance at all scheduled training sessions and meetings is required.
