Premium Host/Hostess

Overview:

The Premium Host/Hostess is responsible for greeting guests and providing an exemplary first impression in premium areas of the venue with a positive and upbeat attitude.

Job Requirements :

Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish Must have expert knowledge of Santa Anita Park locations in order to assist guests with directional and other questions Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift Must be able to learn and utilize ticketing technology Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information Has superior customer service and problem resolution abilities Understands and upholds basic hygiene and sanitation Must maintain a positive and upbeat attitude

Job Duties:

Greets and engages guests in a pleasant manner Directs guests to their ticketed table; walks VIP guests to their table when possible Oversees AM setup to ensure each table and chairs are clean, has the appropriate number of seats, and any collateral is placed on the table Reports facility issues (broken tables, chairs, tvs) to the appropriate manager/department in a timely fashion Oversees the seating areas to ensure guests are seated accurately and efficiently, and special requests or needs are accommodated where possible. Uses ticketing technology to locate guest table assignments and alternate seating as needed Monitors VIP seating to ensure only the ticketed guests are seated in that area Engages with guests to ensure they're happy with food and service Ensures guest areas are kept clean and trash or dirty dishes are removed promptly Provides opportunities to surprise and delight VIP guests to ensure a memorable experience Serves as an ambassador for Santa Anita Park by providing directions, troubleshooting guest issues, and promoting the venue and events Assists guests with mobile ordering technology by answering questions about the online ordering platform, and the benefits of using the system, or escalates guest issues in a timely fashion to the appropriate manager Coordinates VIP credits with F&B managers and other departments as needed Communicates credit info to appropriate guests and SAP employees in a timely manner Supports other tasks as needed by F&B management