LEGOLAND CA HOTEL FRONT DESK HOST- FULL TIME

LEGOLAND CA HOTEL FRONT DESK HOST

• FULL TIME Merlin Entertainments
• 3.

5 Carlsbad, CA Job Details Full-time $19.50 an hour 21 hours ago Benefits Paid holidays Disability insurance Qualifications English Conflict management Full Job Description What you'll bring to the team Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Key Objectives:

Welcome guests into the resort with a genuine warm welcome. Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. Ability to work under pressure and in a fast environment. Works effectively in a team environment.

Main Responsibilities:

1. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided 2. Maintain and improve the quality of the guest experience 3. Process all payments according to established hotel requirements 4. Provide information and assistance to all guests and visitors 5. Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information 6. Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX 7. Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. 8. Assist guest services, safety services, housekeeping, and engineering team 9. Maintain confidentiality of all guests 10. Must be able to multitask and prioritize departmental functions to meet deadlines

Physical Requirements:

Sitting:

None (0%)

Standing:

Constantly (67-100%)

Walking:

Occasionally (1

• 33%) Lifts & Carries Up to 10 pounds: Occasionally (1-33%)

Twisting:

Occasionally (1-33%)

Bending:

Occasionally (1-33%)

Squatting/Kneeling/Crawling/Climbing:

Occasionally (1-33%)

Pulling:

None (0%) Wrist Deviation (Side to Side): Occasionally (1

• 33%) Hand/Write Repetitions (Up and Down): None (0%)

Reaching:

Occasionally (1-33%)

Grasping:

Simple < 50 Pounds Manual Dexterity/Strength (Gross Motor): Light-Moderate Strength Manual Dexterity/Strength (Fine Motor):

Light-Moderate Strength Pushing:

None (0%)

Visual Requirements:

Other:

Depth perception, distance vision, ability to focus

Working Conditions:

Temperature:

Between 16 and 95 degrees

Crawl Space/Cramped Position Exposed:

< 1 hour a day Personal Protective Equipment (Respiratory Mask etc.): None (0%)

Driving:

None (0%) Nose (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1

• 33%) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Merlin
• It's where we playMerlin Entertainments Merlin Entertainments2.14K subscribers Watch on Qualifications & Experience 1
• 3 years of Hotel front desk experience preferred.

Preferred candidate will have experience in OPERA property management system or equivalent. Must be able to speak the English language clearly and fluently. Preferred candidate will have the ability to speak Spanish fluently. Provide excellent customer service and maintain a professional demeanour. Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business. Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays. Benefits Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants. We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with . Pay Range Compensation between USD $19.50/Hr

• USD $19.

50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.