Guest Experience & Brand Host

Guest Experience & Brand Host Culture Cart Inc Inglewood, CA Job Details Temporary | Seasonal | Contract $18 an hour 1 hour ago Qualifications Retail sales transactions Crowd interaction Customer communication Direct client contact Cash register Attention to detail Guest services software Empathy Square (POS) Technical Proficiency Client interaction via phone calls Full Job Description About Culture Cart Inc. At Culture Cart, we believe that the journey should be as vibrant as the destination. As Inglewood's first permitted, licensed, and insured micro-experiential transportation network, we are redefining how people move and connect across Los Angeles County through our innovative electric micro-mobility fleet, fostering community culture connection along the way.

Culture Cart has created a great way to move around and create a great experience which is why we will be moving through some of LA's biggest sports and entertainment events all summer such as the World Cup. About The Role Are you a natural "people person" with the kind of warm, magnetic energy that makes everyone feel like a VIP? As the Guest Experience & Brand Host for Culture Cart, you are the solo captain of guest relations at your designated hub. You are the welcoming face and the very first point of contact for our riders, blending premium hospitality with natural, conversational community engagement. You may be asked to wear fun event-specific gear—from soccer jerseys for match days to artist-inspired outfits for major concerts—and create an unforgettable, joyful experience before the ride even begins. If you are deeply empathetic, highly organized, and love striking up conversations that naturally turn pedestrians into loyal riders, you belong on our frontlines.

Reports to:

Operations Lead and Shift Supervisor Duration:

Immediate hire - Sep 6, 2026

Compensation:

$18.00 / hour + $3.00 Commission per walk-up rider

Responsibilities Community Engagement & Hub Ownership:

Solo Hub Management:

Take complete ownership of the guest experience at your assigned hub (e.g., Metro K-Line, Wally Park). You will be the primary Culture Cart ambassador at this location.

Warm Outreach & Conversion:

Actively engage with transit riders and pedestrians. Use your natural charm to strike up conversations and warmly demonstrate how Culture Cart is the most fun, stress-free, and affordable way to reach their destination. Walk-Up Commission ("Protect The Bag"): Maximize your earnings by converting undecided event-goers into riders! Currently, 30% of Culture Cart guests are pre-booked guests, and the remaining 70% are converted on-site at our hubs. You earn a direct $3.00 commission for every single walk-up passenger you personally convert, capped at a lucrative $150 per shift (

Note:

Pre-booked guests are not included in this commission but must be treated with exceptional service). Operational Accountability (Protect Your Bag): To ensure speed never compromises service, safety or accuracy, your shift bonus is subject to a post-shift audit by the Operations Lead. While you won't lose your whole bonus for a single slip-up, a flat $10.00 deduction will be taken from your earned commission for any administrative or service error (such as a missing guest waiver, inaccurate Square reporting, or failing to ensure passengers are safely buckled before vehicle handoff).

Seamless Onboarding & Logistics:

Effortless Check-In:

Guide guests through a rapid, seamless check-in process. Warmly assist riders in scanning QR codes and signing liability waivers on their phones to prevent any confusion or bottlenecks.

POS System Mastery:

Flawlessly and smoothly operate Square software to process transactions, keeping the experience stress-free for the guest even when a crowd forms.

Proactive Client Care:

Act as the direct concierge to our booked riders. Actively call clients to kindly communicate any dispatch updates, early pick-up availability, or delays, ensuring they feel taken care of at all times.

Operations Coordination:

Work hand-in-hand with the Operations Lead to monitor driver turnaround times, ensuring carts are loaded and dispatched safely and quickly.

Boarding & Return Coordination:

VIP Handoffs:

Personally guide guests directly to their specific, assigned cart, hand out exclusive Culture Cart swag, verify seatbelts are securely fastened, and introduce them to their driver.

Return Scheduling:

Lock in the client's peace of mind. Actively help guests sign up for their specific return slots, ensuring they know exactly what time to be back, where to meet their cart, and how easy the return process will be. Other duties as assigned •

Qualifications:

Hospitality-First Background:

Proven experience in customer service, brand ambassadorship, hospitality, or conversational sales.

Independent & Adaptable:

Extremely comfortable working autonomously to manage a hub, maintaining a warm, patient, and positive demeanor even when event environments get loud, busy, or chaotic.

Exceptional Communicator:

Highly articulate and empathetic, whether you are chatting with a family at the Metro station or coordinating with the Operations Lead.

Technical Proficiency:

Strong familiarity and comfort with Square software and mobile POS systems. Meticulous Attention to

Detail:

The sharp focus required to balance a vibrant, high-energy crowd presence with flawless tracking of waivers, safety rules, and transaction data.

Pay:

$18.00 per hour

Work Location:

In person