Hospitality and Guest Relations Ambassador

Hospitality and Guest Relations Ambassador Westlake Village, CA Job Details Part-time | Full-time | Contract $18 - $31 an hour 17 hours ago Benefits 401(k) Employee discount Qualifications Teamwork Guest relations Interpersonal skills Attention to detail Restaurant experience Full Job Description Base Wage + Tips Offered About Us We are an upscale sushi restaurant dedicated to exceptional hospitality, precision, and warm, genuine guest care. We're looking for a team member who not only provides excellent service, but takes pride in building relationships, remembering regulars, and elevating every interaction. Role Summary As a Hospitality and Guest Relations Ambassador, you serve as a welcoming presence for every guest. You will guide the dining experience with attentiveness, warmth, and professionalism during your serving role, through your presence and conversations. This role is perfect for someone who thrives on connection, consistency, and taking a "guest first" approach. This is NOT a Host/Hostess job. This is a Hospitality focused role. What You'll Do Deliver warm, intuitive, and attentive service in every interaction. Build guest relationships by remembering preferences, recognizing returning guests, and creating a personalized experience. Help cultivate and grow a loyal local customer base through genuine hospitality. Maintain high standards of accuracy and detail in order taking, food delivery, and table maintenance. Clearly communicate menu knowledge, including ingredients, preparation methods, and specials. Support the overall dining room flow with teamwork and positivity. Uphold cleanliness, organization, and service standards throughout each shift. What We're Looking For Exceptional hospitality instincts—warm, kind, and proactive. Prior serving experience in a quality-driven or upscale environment. Strong attention to detail and the ability to anticipate guest needs before they ask. A passion for creating memorable guest experiences, not just taking orders. Someone who takes pride in consistency, poise, and representing the restaurant well. Team-minded and adaptable. Promote growth and education of the hospitality standards within the team to elevate the guest experience, in aims for continued improvement of the restaurants' future. Please apply if you believe you would be a good fit, or are a driven, warm individual willing to take on the responsibility of providing the best possible customer experience at every moment.

Job Types:

Full-time, Part-time, Contract Pay:

$18.00 - $31.00 per hour

Benefits:

401(k) Employee discount

Work Location:

In person