Job Description
View More Jobs Executive Casino Host Black Hawk, CO, United States (On-site) Be the First to Apply
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission :
"Create the Extraordinary" Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Executive Casino Host is responsible for delivering exceptional guest service to both internal and external customers. This role focuses on the identification, development, and retention of VIP players while ensuring a high-quality and personalized gaming experience. The Executive Casino Host serves as a key liaison between VIP guests, marketing, and casino management to promote guest satisfaction and loyalty. How You Will Create the Extraordinary Consistently provide superior guest service and maintain positive relationships with casino guests and team members, including effectively managing difficult situations in a professional manner. Identify, develop, and maintain relationships with VIP players to enhance loyalty and gaming engagement. Evaluate player activity and gaming performance to determine appropriate complimentary services and amenities. Communicate with VIP players via telephone, written correspondence, and on-floor interaction regarding casino services, promotions, and special events. Conduct outbound telemarketing efforts, including a minimum of 100 or more cold calls per week. Collaborate with the Marketing Department to support special events, tournaments, and promotional activities. Serve as a liaison between guests and management to ensure prompt resolution of concerns and overall guest satisfaction. Maintain accurate and timely completion of all assigned reports, documentation, and administrative duties. Review player activities, promotions, and overall account status with the Manager of Marketing Operations. Provide ongoing feedback to management regarding VIP player preferences, concerns, and trends. Complete all required company training within established timelines. Perform additional duties as assigned. What You Will Need High school diploma or GED preferred. Ability to obtain and maintain a Colorado Gaming License. Prior casino experience with a strong understanding of casino operations and marketing practices required. Excellent interpersonal, public relations, and customer service skills. Proficiency with Microsoft Office and the ability to learn multiple casino tracking systems, including but not limited to CMS, AS-400, and LMS. Demonstrated ability to learn essential job functions and computer systems within 90 days of hire. Subject to random drug testing throughout the year. ADDITIONAL REQUIREMENTS
Ability to review, analyze, and interpret player data and related documentation. Ability to maintain strict confidentiality regarding financial information, company policies, and marketing strategies. Strong verbal and written communication skills with guests and all levels of staff. Ability to work effectively under frequent time pressures in a fast-paced, highly interruptive environment. Strong problem-solving and analytical skills. Ability to work a flexible and irregular schedule, including nights, weekends, and holidays. Ability to move throughout the casino property to observe play and meet with guests. Physical requirements include walking (55%), standing (25%), sitting (10%), and lifting (10%) up to 50 pounds. Ability to work in a brightly lit, smoke-filled casino environment with moderate to high noise levels. Reliable attendance and punctuality are essential. TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84792 Job Category Sales and Marketing Job Schedule Full time Locations Horseshoe Black Hawk (On-site)
