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To Go Host
Job
Polcari's /Pizzeria Regina
Woburn, MA (In Person)
Part-Time
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Job Description
To Go Host Polcari's /Pizzeria Regina Woburn, MA Job Details Part-time From $15 an hour 16 hours ago Benefits Flexible schedule Qualifications Greeting customers Host/hostess experience Attention to detail Venue guest services Client interaction via phone calls Full Job Description Job Overview Join our dynamic team as a To Go Host, where your energetic personality and exceptional customer service skills will create a welcoming and efficient experience for our guests. In this vital role, you will be the first point of contact for guests placing takeout orders, ensuring smooth communication between the kitchen and front-of-house. Your enthusiasm and hospitality will help foster a positive environment, making every guest feel valued and appreciated. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a vibrant dining experience. Duties Greet guests warmly as they arrive or call in to place takeout orders, providing friendly and attentive service. Accurately take and relay customer orders using POS systems such as Aloha POS or Micros POS, ensuring order accuracy and timely processing. Manage phone inquiries with professional phone etiquette, answering questions about menu items, specials, and wait times. Coordinate with kitchen staff to ensure orders are prepared correctly and promptly for pickup. Maintain cleanliness and organization of the host station, including menus, order pads, and promotional materials. Assist with guest relations by addressing questions or concerns courteously and efficiently. Support the team during busy periods by managing waitlists or seating arrangements if needed, always prioritizing guest satisfaction. Skills Previous experience as a host/hostess or in food service is highly desirable. Strong communication skills to interact effectively with guests, team members, and kitchen staff. Familiarity with restaurant POS systems such as Aloha POS or Micros POS is preferred. Excellent customer service skills with a friendly, energetic demeanor. Ability to handle multiple tasks simultaneously while maintaining attention to detail. Knowledge of hospitality standards including guest relations, serving techniques, and phone etiquette. Experience in hotel or guest services can be an added advantage for understanding guest needs. This role is perfect for motivated individuals passionate about hospitality who thrive in fast-paced environments!