Host / Hostess

HOST / HOSTESS

SOUTHFIELD, MI What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Coordinates activities of dining room personnel to provide fast and courteous service to guests by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Schedules dining reservations and arranges parties or special services for diners. Greets guests, escorts them to tables, suggestively sells restaurant products and provides menus and beverages in a warm, friendly manner. Maintains established standards with regard to: table setting,anization of host station and cleanliness of restaurant, servers' station, plateware, flatware and table service. Assigns tables to wait staff of dining room to ensure prompt and courteous service to patrons. Tracks availability of tables, may assist in bussing and re-setting tables to speed up service provided to guests. Stocks and cleans host station. Prepares and serves beverages and expedites food orders. Collects payment from customers (depending on business unit). Totals receipts, at end of shift, to verify sales and clears cash register (depending on business unit). Adjustsplaints of patrons (depending on business unit).

KHC POLICIES

 Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES

 This job has no supervisory responsibilities.

QUALIFICATIONS

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or

EXPERIENCE

 No specific knowledge, education or training required to aplish the essential functions of this job.

LANGUAGE SKILLS

 Ability to read and interpret documents such as safety rules, operation/maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to respond toplaints or inquiries from groups of managers, customers or employees in person, via telephone or in writing. Ability tomunicate effectively before groups of customers or employees in person, via telephone or in writing.

MATHEMATICAL SKILLS

 Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,mon fractions, volume, basic weight and decimals. Ability to count, add, multiply and calculate change using American units of money. Ability to accurately handle cash, credit cards and checks.

REASONING ABILITY

 Ability to mon sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving variables in standardized situations.

PHYSICAL DEMANDS

 The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

 The work environment described are representative of those an employee encounters while performing the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

ACCOMODATION

Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions.

CRISIS MANAGEMENT

 Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.