Front Desk Gallery Host

Front Desk Gallery Host Wyoming, MI Job Details Part-time | Full-time $15 - $17 an hour 3 days ago Benefits Paid holidays Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Serving Record keeping Computer operation Customer communication Maintaining an organized workspace Guest relations Café Sales transaction processing Financial transaction processing Computer literacy Greeting customers Processing cash transactions Customer inquiry handling Administrative experience Sanitation procedures Food & beverage industry Coffee experience Stocking Productivity software Clean workspace maintenance POS systems Cocktail experience Communication skills Technical Proficiency Entry level

Full Job Description Compensation:

$15.00 - $17.00 per hour, plus tips

Employment Type:

Mix of 1st and 2nd shifts - estimated 24-40 hours per week

Reports To:

Front Office Manager Position Overview:

As a Gallery Host at Hyatt Place Grand Rapids South, you will be the first point of contact for our guests, delivering exceptional service and creating a welcoming environment. Your role encompasses front desk operations, food and beverage service, and overall guest experience management. This position requires flexibility to work both morning and evening shifts, including weekends and holidays.

Key Responsibilities:

Guest Services:

Greet and register guests upon arrival and departure. Verify guest information, process payments, and manage reservations. Address guest inquiries, requests, and concerns promptly and professionally.

Food & Beverage Operations:

Prepare, set up, and serve food and beverages in the Gallery Café and Coffee to Cocktails Bar. Ensure food and beverage areas are clean, well-stocked, and organized. Adhere to all food safety and sanitation standards.

Operational Support:

Maintain accurate records of transactions and guest interactions. Assist with administrative tasks as required, including cash handling and reporting. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

Brand Standards Compliance:

Uphold Hyatt's brand standards and service excellence in all interactions. Participate in training and development programs to enhance skills and knowledge.

Qualifications:

Experience:

Minimum of one year in customer service or hospitality; hotel experience preferred. Experience in food and beverage service is a plus.

Skills:

Strong communication and interpersonal skills. Basic computer proficiency, including Microsoft Office and point-of-sale systems. Ability to multitask and work efficiently in a fast-paced environment.

Physical Requirements:

Ability to stand for extended periods and lift up to 25 pounds. Flexibility to work various shifts, including weekends and holidays.

Benefits:

Competitive hourly wage plus tips. Employee discounts at Hyatt properties worldwide. Health, dental, and vision insurance options for eligible employees. Paid time off and holiday pay.

Job Types:

Full-time, Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person