Parking & Transportation Host I - 2nd Shift Reserve

Parking & Transportation Host I - 2nd Shift Reserve Asheville, NC Job Details Part-time 1 day ago Qualifications CPR Certification Resort Guest relations Removing debris Greeting customers First aid Customer inquiry handling High school diploma or GED Cross-selling Driver's License First Aid Certification Safe environment creation Equipment maintenance Passenger pickup and drop-off Clean workspace maintenance Communication skills Passenger safety Entry level AED Certification Under 1 year

Full Job Description Job Description Job Description:

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Please note that this position will work second (2nd) shift and is eligible for a $1.25/hr shift differential in addition to base pay rate.

Reserve :

This is a position averaging 16 hours per week (3pm - 11pm) The Parking and Transportation Host I will provide world-class guest service by extending a warm welcome, assisting guests in finding appropriate parking and/or direction, and answering questions regarding Biltmore and the surrounding area while ensuring a safe, orderly environment. This position will also provide occasional transportation (van only), including transport of guests or employees, as needed. In addition, Level 1 Staff will offer general assistance and support for the department, leadership, and the company as required. This position requires being available weekends and holidays. Must be available for both 1st and 2nd shifts.

Benefits include:

Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees Year-round access to the estate gardens and grounds and 40% off estate retail & dining Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility) And much more!

Requirements:

1. High school diploma (or GED); First Aid, CPR, AED certification a plus. Applicants must be 18 or older. 2. At least six (6) months of related experience in a guest contact/service, education, or other similar field, preferably in an upscale hotel/resort/attraction environment. 3. Demonstrated commitment to delivery of world class internal/external guest service. 4. Ability to quickly acquire knowledge of Biltmore history, products and services, and the Asheville area and Western North Carolina. 5. Ability to proactively engage with guests in a sincere way and identify opportunities to share stories, suggestively sell/cross-promote as appropriate. 6. Proactive, comfortable taking initiative; ability to exercise good judgment, prioritize work, and adapt as needed. 7. Outstanding interpersonal and communication skills; should be able to communicate clearly, concisely, and effectively with different audiences. 8. Problem solves creatively; strong guest service recovery skills; professionally handles a variety of situations with guests, vendors, etc. 9. Represents the company professionally in accordance with standards at all times.

Physical Requirements:

1. Must have a valid driver's license, a clean driving record for the past three (2) years, and be at least 18 years of age; able to drive during day or at night. 2. Ability to sit, stand or walk in all types of weather for up to twelve (12) hours per day with fluctuations in temperature and conditions. 3. Ability to lift 30 to 50 pounds occasionally.

Essential Job Duties:

1. Provides world-class guest service; professional; greets guests with warmth/enthusiasm. 2. Directs guests as appropriate; answers questions with skill and tact. 3. Maintains a litter-free environment throughout all Estate grounds. 4. Uses two-way radio to communicate with other staff concisely and professionally. 5. Maintains a count of available parking space; cleanliness of parking areas. 6. Operates Department Van safely and according to standard procedures. 7. Assists guests in boarding department vehicles; uses the proper procedure when transporting wheelchair-bound guests; executes all safety procedures to standard. 8. Knowledgeable about Asheville, Biltmore, as well as current information/events. 9. Executes emergency procedures during floods, snow and ice, bomb threats, etc. 10. Daily vehicle maintenance and service (fuel, etc.). 11. Maintains order in and around Biltmore House parking areas.