HOTEL HOST LEAD (GUEST SERVICE AGENT)

HOTEL HOST LEAD

(GUEST

SERVICE AGENT

) Hyatt Place Charlotte Airport/Lake Pointe - 4.0 Charlotte, NC Job Details Full-time 1 day ago Qualifications Customer relationship building Inventory management Shift management Managing hospitality teams Mid-level Host/hostess experience High school diploma or

GED FIFO

Hotel customer satisfaction operations Materials management in food and beverage Food ordering Overseeing training Under 1 year Food service management Customer complaint resolution Full Job Description Summary The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life. The Hotel Host Lead creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. First contact for guest concerns - Each hotel to set specific options for service recovery Training of all new Hotel Hosts Conduct huddles to ensure clear communication of the days events to all Hotel Hosts Food & Beverage inventory and ordering Oversee FIFO (first in/first out) process with Food & Beverage Conduct property tours for new hires and clients as necessary to assist the Sales department Oversee group reservations to ensure that they are pre-assigned and pre-keyed Initiate boards for Housekeeping in the morning Walk through of public areas and kitchen with follow up report/checklist to management Responsible for overseeing proper meeting room set up/tear down for internal and external clients Act as Manager on Duty in the absence of management Inventory control of Hotel Host Stand supplies and kitchen supplies City Ledger follow up notices Expedia/hotels.com billing Our successful Hotel Host Leads demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests. Qualifications High School Diploma or GED Six months experience as a Hotel Host at Hyatt Place Completion of all First Place Training Modules Schedule flexibility - must be able to work any shift Outstanding customer service skills Ability to work well with other associates A desire and the ability to grow into a management role is preferred