Casino Host- Reactivation Specialist - Caesars Palace LV

Casino Host

• Reactivation Specialist
• Caesars Palace LV Las Vegas, NV Job Details Full-time 1 day ago Qualifications Record keeping Computer operation Customer relationship building Customer retention Loyalty marketing Casino Phone communication Outdoor work Mid-level Client relationship development 3 years Customer segmentation Key Performance Indicators Salesforce Cloud Loyalty programs Sales management systems proficiency CRM system proficiency Outbound calling Guest services Cross-functional collaboration Communication skills Technical Proficiency Conducting sales calls Cross-functional communication Analytics Full Job Description Casino Host•Reactivation Specialist•Caesars Palace LV Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Casino Host

• Reactivation Specialist is responsible for re-engaging, reactivating, and rebuilding relationships with inactive or lapsed players across Caesars Entertainment's eight Las Vegas properties.

This role is exclusively focused on executing a structured, high-touch outbound contact strategy using Salesforce to drive incremental visitation, gaming revenue, and overall market share. The ideal candidate is results-driven, disciplined, and comfortable managing a large portfolio of customers with a focus on personalized outreach, service recovery, and targeted offer deployment.

HOW YOU WILL CREATE THE EXTRAORDINARY

Customer Reactivation & Relationship Building Proactively contact inactive and low-engagement customers to reactivate visitation and rebuild long-term loyalty. Execute a consistent, strategic outreach cadence through Salesforce, utilizing phone, email, text, and other approved channels. Personalize communication based on customer play history, property preferences, and behavioral insights. Identify opportunities to reintroduce guests to Caesars Entertainment's Las Vegas offerings, including gaming, hotel, entertainment, dining, and events. Salesforce Management & Contact Strategy Execution Utilize Salesforce as the primary platform for all contact activity, documentation, and follow-up scheduling. Maintain accurate and complete customer records, ensuring all interactions and outcomes are logged in real time. Manage assigned contact lists and daily activity targets, following established KPIs and outreach guidelines. Build call campaigns, track pipeline progress, and measure reactivation success through Salesforce analytics. Market & Property Promotion Act as a brand ambassador for Caesars Entertainment's eight Las Vegas properties, with deep knowledge of property amenities, promotions, program changes, entertainment offerings, and events. Communicate compelling value propositions to drive market visitation and cross-property trial. Leverage property-wide promotions, casino events, and targeted offers to incentivize return play. Collaboration & Cross‑Functional Support Work closely with Player Development, Casino Marketing, and Analytics teams to identify segments and customers with high reactivation potential. Provide feedback on customer trends, offer attractiveness, and barriers to reactivation. Coordinate with hosts and marketing partners to ensure a seamless guest experience upon return visitation.

WHAT YOU WILL NEED 3-5

years of experience in casino marketing, player development, sales, hospitality, or customer engagement preferred. Strong communication, persuasion, and relationship‑building skills. Highly organized with the ability to manage large customer portfolios and daily outreach quotas. Salesforce experience strongly preferred; CRM proficiency required. Results‑driven mindset with the ability to meet and exceed performance metrics. Knowledge of gaming industry operations and loyalty programs (e.g., Caesars Rewards) is a plus. Must be at least 21 years of age and eligible to obtain a Gaming Sheriff's Card. Must comply with company's appearance standards.

KEY COMPETENCIES

Customer-Centric Approach:

Ability to connect with guests and rebuild trust.

Sales & Outreach Skillset:

Confident in outbound calling and reactivation tactics.

Technical Proficiency:

Comfortable using Salesforce for workflow management.

Market Awareness:

Strong understanding of Las Vegas gaming and hospitality offerings.

Self-Motivated:

Able to work independently with discipline and consistency.

ADDITIONAL QUALIFICATIONS

Must be able to move in and around the Casino/Hotel areas and other special event promotion locations the entire shift. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, printer and video poker/slot machines. Must be able to tolerate areas containing secondhand smoke. Must be able to stand and walk for long periods. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Respond to visual and aural cues. May work outdoors.

ABOUT US

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.