Job Description
Lead Host Piero's Las Vegas Las Vegas, NV Job Details Full-time 1 day ago Qualifications OpenTable Decision making
Food Handler Certification Full Job Description About Us:
We are one of Las Vegas's most iconic Italian restaurants, serving discerning guests since 1982. Known for impeccable service, timeless recipes, and a clientele that includes celebrities, locals, and global travelers alike. Description The Lead Host oversees the front door and guest arrival experience at Piero's Italian Cuisine. This role oversees the host team, manages reservations and dining room flow, and ensures every guest receives a seamless, high-touch experience from arrival to departure. Acting as the bridge between guests, hosts, and service staff, this individual must confidently manage reservations, seating strategy, and real-time floor decisions in a fast-paced, high-volume environment. Mastery of reservation systems, particularly OpenTable, is essential. Key Responsibilities Guest Experience Leadership Deliver a polished, welcoming, and professional first impression for all guests Handle VIP guests, special requests, and escalated situations with discretion Set the tone for hospitality standards at the front door Own and manage all reservations through OpenTable, including changes, cancellations, and notes Control booking flow to optimize pacing, table turns, and overall service quality Manage waitlists, walk-ins, and seating adjustments in real time Maintain full visibility of table inventory, timing, and section balance Dining Room Coordination Partner with managers, servers, and bar team to ensure smooth service flow Assign tables strategically to balance workload and enhance guest experience Oversee bar seating and assist in managing tabs and transitions between bar and dining room Anticipate service bottlenecks and adjust proactively Team Leadership Lead, train, and develop the host team Provide real-time coaching and maintain accountability for service standards Ensure the host stand and entrance area remain organized, clean, and welcoming Operational Execution Maintain accurate reservation logs, guest counts, and seating charts Ensure timely and professional handling of all guest communications Support front-of-house leadership with daily operations and service execution Qualifications 3+ years of experience in a high-volume, full-service restaurant Strong proficiency with OpenTable, SevenRooms (required) Deep understanding of dining room flow, pacing, and guest management Excellent communication, organization, and decision-making skills Previous experience as a lead host, maître d', or similar front-of-house leadership role Ability to remain composed under pressure in a fast-paced environment Professional, polished, and guest-focused demeanor Flexible availability (evenings, weekends, holidays) Knowledge of classic Italian cuisine and wine a plus Must have Clark County Food Handler Card and Alcohol Awareness Card
