Maitre D

Maitre D Fini Pizza & Patio Bar - Brooklyn Heights New York, NY Job Details Full-time $25 - $30 an hour 1 hour ago Qualifications Employee onboarding Email customer support Food service opening procedures Phone communication Table assignment Greeting customers Answering guest questions Managing hospitality teams Schedule management Team management Team training Reservation systems New hire orientation Guest rapport building Delegation Communication skills Entry level Communication with kitchen staff Client interaction via phone calls Full Job Description The Fini Maitre d' is responsible for the flow of service and serves as a liaison between hosts, servers, managers, the kitchen team, and guests. Guest-facing responsibilities include cultivating relationships with guests while ensuring reservations accurately reflect the restaurant's availability and pace of service. The Maitre d' should demonstrate strong communication skills with an emphasis on direct, hospitable language, along with a strong working knowledge of Resy. The Maitre d' is also responsible for leading the host team by setting and modeling the tone of communication for the entire door team.

Key Responsibilities:

Organize the reservation book with consideration for turn times, server sections, and overall pace of service. Respond to guest emails, texts, and phone calls in a professional and timely manner. Maintain cover counts by confirming reservations, updating reservation statuses, and managing notify/waitlist functions. Delegate opening side work responsibilities to the host team, including menu printing, reviewing table plotting, and other opening responsibilities. Prepare and present guest counts and important guest information during daily pre-shift meetings. Welcome guests upon arrival and warmly thank them as they depart. Maintain awareness of the pace of service through timing, table status, and upcoming reservations or walk-in activity. Communicate guest notes and important information to management and service teams as needed. Assist with training and onboarding new team members.

Physical Requirements:

Ability to stand and walk for the duration of the shift. Ability to work in a fast-paced restaurant environment. Ability to lift and carry up to 25 pounds as needed.

Equal Employment Opportunity :

Fini Pizza does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Fini Pizza is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at and . More detail about Fini Pizza & Patio Bar - Brooklyn Heights part of Fini Pizza