Room Controller- Reno, NV

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between housekeeping, VIP, casino marketing, group reservations, sales, room's revenue, and the front office. How You Will Create the Extraordinary Handles inventory, room maintenance, room communication, out of order rooms Provides quality guest services that include facilitating Maximo work order, Ivy inquiries, and answers internal and external calls throughout their shift, transmitting and receiving messages To be thoroughly acquainted with all the room types Be familiar with reservations, rooms control and basic room inventory Must have complete understanding of retaining the house, boxing and unboxing Manage room's inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership Complete back- to-back reservation extensions for day of extensions Maintain accuracy within accommodation availability Be familiar with all the SOP's relating to the front office operations, adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, hygiene, health and safety Maintain cohesive and pleasant working environment and remain open to comments and criticisms from co-workers and management Perform other job related duties as assigned by management Exemplifies our core values, family style service, our mission and vision Exemplifies our DEI (diversity, equity, inclusion) culture Perform other job related duties as assigned What You Will Need Excellent communication skills with the ability to read, write, and communicate verbally in English Ability to perform basic math functions; use ten-key and computer equipment; maintain effective working relationships with staff; deal effectively with the both internal and external guests; work flexible hours LMS knowledge is preferred Previous experience of related experience in a hotel or related field preferred. Skill in decision-making High School diploma or equivalent

ADDITIONAL REQUIREMENTS

Must be able to respond to visual and aural cues Must have manual dexterity to operate all office equipment Must be able to maneuver around office and property Must be able to lift and carry up to 30 pounds Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job Office environment may include variable temperature and lighting levels Casino environment may include smoke and variable temperature, lighting and noise

GUEST SERVICE

(INTERNAL/EXTERNAL)

STANDARDS

: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 83545 Job Category Hotel Operations Job Schedule Full time Locations The Row (On-site)