Host

Host Hearth and Hill Sugar House Salt Lake City, UT Job Details Part-time | Full-time $12 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Employee discount Opportunities for advancement Flexible schedule Qualifications Teamwork Guest relations Sales transaction processing Basic math Processing cash transactions Cleaning Payment processing in food service POS systems Cash handling

Food Handler Certification Full Job Description Location:

Hearth and Hill Sugar House Position Type:

Full-time (AM and PM Shifts; Weekends and Sundays Required)

Pay:

$12/hr + Tips

OVERVIEW

Since its founding in 2018, Hill Top Hospitality has been committed to "Inspiring our associates, thrilling our guests, and enriching our community." We've become one of Utah's largest and most acclaimed independent restaurant and catering groups by working hard and collaboratively to deliver on that commitment, each and every day. Associates come first because of their singular importance to our family-culture organization. We inspire associates with industry-best benefits, career-development mentoring and opportunities, and a supportive, respectful environment. Thank you for your interest in joining our team! First impressions matter, and you'll be ours. As a Host, you're the very first connection our guests make with the restaurant, whether they're calling to book a table or walking through our doors. The way you greet them sets the tone for everything that follows. You'll answer phones, build and manage reservations, and shape the flow of service by setting up the books in a way that keeps the entire restaurant running smoothly from the first guest to the last.

RESPONSIBILITIES

• Provide superior service to all guests, through close adherence to steps of service, attention to detail and personal involvement with the guest experience
• Present professionalism at all times in manor and appearance, relating to Hearth and Hill's dress and grooming standards
• Perform shift opening & closing checklist; maintain cleanliness and organization of restaurant
• Coordinate and communicate proactively with all associates
• Comprehensive knowledge of current menus and products through training opportunities for continued learning
• Detail oriented control of all procedures involving guest orders, cash procedures, POS system, guest checks and close out of shift
• Adhere to sanitation and safety policies and ensure that all service is in compliance with Utah alcohol laws
• How to set up guest profiles and input reservations into Resy
• Importance of Resy chits and the information put on there
• Clear communication with guests on our restaurant information, parking, menus, directions, allergies, etc.
• Clear product knowledge (including wine, beer, liquor, food)
• Provide exceptional customer service, ensuring guest satisfaction.
• Address guest concerns or issues with professionalism and resolve them quickly.
• Answer incoming phone calls prior, during and after service.
• Taking and adjusting standard guest reservations
• Facilitate and communicate large party requests with event management
• Prepare for service by confirming reservations, adjusting reservations to optimize flow for the team, and maximize opportunities for guest volume
• Greet guests, with a warm welcome into our space
• Attend pre-service meetings, staying current with restaurant knowledge through continued training

KEY COMPETENCIES

• Positive attitude
• Punctuality
• Teamwork
• Time management & ability to multitask
• Attention to detail & follow through
• Ability to recognize guest dissatisfaction before it escalates and communicate to manager
• Ability to handle guest complaints professionally and efficiently
• Calm and collected under pressure
• Forward thinking

CREDENTIAL AND EXPERIENCE

• Food Handlers Permit
• Possess basic math skills and have the ability to handle money and operate a point of-sale system
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods of time
• Ability to bend, lift, push & carry heavy objects
• Ability to carry 50 pounds, demonstrating single-hand tray service proficiency
• Demonstrates single-hand tray service proficiency

WHAT WE OFFER

• Opportunities for advancement within the company
• Employee discounts and meal benefits
• A fun, dynamic, and supportive work environment
• Training and development opportunities Join our dynamic team where your skills will shine, and your contributions will make a difference in creating unforgettable experiences for our guests!

Hill Top Hospitality is an equal opportunity employer and is committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We encourage applicants of all backgrounds to apply and are committed to providing reasonable accommodations to individuals with disabilities throughout the application and employment process in accordance with the Americans with Disabilities Act and applicable state law.

Job Types:

Full-time, Part-time Pay:

$12.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person