EXPERIENCED HILTON GSA

### Guest Service Agent ####

Duties:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed ####

Skills:

• Excellent hospitality and guest service skills
• Strong communication skills, both verbal and written
• Proficient in phone etiquette and handling phone systems
• Ability to multitask and prioritize tasks effectively
• Knowledge of hotel management systems is a plus
• Bilingual/multilingual abilities are highly desirable
• Strong problem-solving skills and ability to handle difficult situations with professionalism
• Attention to detail and accuracy in handling guest information At our hotel, we value our guests' experience above all else.

As a Guest Service Agent, you will be the first point of contact for our guests, ensuring they receive exceptional service from the moment they arrive. You will have the opportunity to showcase your hospitality skills while providing assistance and creating a positive experience for our guests. We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. Please note that this position

REQUIRES

working morning shifts, evening shifts, weekends, and holidays as needed. to join our team of dedicated professionals committed to delivering outstanding guest service!

Job Types:

Full-time, Part-time Pay:

$14.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift Night shift Rotating weekends Ability to

Commute:

Bessemer, AL 35022 (Required) Ability to

Relocate:

Bessemer, AL 35022: Relocate before starting work (Required)

Work Location:

In person