Front Desk Associate

Southern Comfort Motel is a welcoming and comfortable lodging destination located in the heart of Birmingham, AL. We pride ourselves on providing exceptional service and creating a warm and inviting atmosphere for all our guests. Our team is dedicated to ensuring every guest's stay is memorable, offering personalized service and a seamless hospitality experience. At Southern Comfort Motel, we value professionalism, teamwork, and a commitment to excellence in every aspect of our operations.

Role Description:

This is a full-time, on-site role for a Front Desk Associate at Southern Comfort Motel, located in Birmingham, AL. In this position, you will be responsible for managing front desk operations, including greeting and assisting guests, handling reservations and inquiries, managing check-ins and check-outs, and maintaining up-to-date records. You will also answer phone calls, address guest concerns promptly, and ensure a high level of customer service, contributing to our guests' positive experiences. This role requires flexibility to work 8-12 hour shifts, including afternoon and overnight shifts, as well as weekends and holidays, to support our 24/7 motel operations.

Qualifications:

Strong Customer Service and Communication skills Proficiency in Phone Etiquette and Receptionist Duties Basic Computer Literacy and familiarity with common office software Ability to work efficiently in a fast-paced environment and adapt to various situations Attention to detail and problem-solving skills Previous experience in a hospitality or customer-facing role is a plus

Pay:

$9.00 per hour

Benefits:

Flexible schedule

Work Location:

In person