Front Desk Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets, checks in, and assigns rooms to guests Promptly and effectively deals with guest requests and complaints Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team Assists sales and marketing efforts as directed by General Manager Handles confidential information with high integrity Maintains accurate cash, accounting, and reservation records Responsible for all cash and credit card transactions so that drawers balance at the end of each shift Answers guest inquiries about area attractions, hotel services, directions or reservations Conducts wake up calls as requested Records pertinent guest information and issues in log book for opening managers review Keeps communal areas and lobby clean Assists breakfast hosts in replenishing food or supplies and cleaning as directed Assists with laundry as directed Follows company policies and procedures Other duties as assigned by supervisor or management

Job Types:

Full-time, Part-time Pay:

From $13.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Referral program Vision insurance

Experience:

Customer service: 2 years (Preferred)

Work Location:

In person