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Front Desk Associate
Job
Alamite Hotel
Tuscaloosa, AL (In Person)
$30,160 Salary, Full-Time
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Job Description
Front Desk Associate Alamite Hotel Tuscaloosa, AL Job Details Part-time | Full-time $14
- $15 an hour 5 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Hotel and accommodations payment processing Phone communication Upselling Greeting customers Venue guest services
Full Job Description Responsibilities:
- Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions
- Smile and greet guests in a welcoming manner, as the first point of contact
- Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio
- Verify guest details to ensure accuracy of name, type of payment, rate, and market segment
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies
- Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
- Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, etc
- Manage phone activity including providing general knowledge to callers
- Cancel room reservations according to procedures
- Walk customers in a professional and courteous manner according to procedures
- Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms
Benefits:
- Affordable Blue Cross/Blue Shield medical plans for employees and their families.
- Dental Coverage
- Vision Coverage
- Life Insurance with AD&D
- Long Term Disability
- Short Term Disability
- 401(k) Retirement Plan
- Paid time off for vacation and sick leave
- Complimentary lunch each day for employees
- Public Transportation
- City of Tuscaloosa's trolley pick-up and drop-off across the street.
Marriott Explore Travel Program Job Types:
Full-time, Part-time Pay:
$14.00- $15.