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Front Desk Agent
Job
Hampton Inn Wetumpka
Wetumpka, AL (In Person)
$27,040 Salary, Full-Time
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Job Description
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality service. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Duties:
- Greet guests with a warm and friendly demeanor, ensuring a positive first impression
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Maintain the cleanliness and organization of the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
- Previous experience in hospitality or hotel management is preferred
- Strong customer service skills with a friendly and approachable attitude
- Excellent verbal and written communication skills
- Proficient in using phone systems and computer software applications
- Ability to handle cash transactions accurately
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Bilingual proficiency (English/Spanish) is a plus
Benefits:
- Competitive pay based on experience
- Training provided to enhance professional development If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you.
Job Types:
Full-time, Part-time Pay:
$12.00- $14.