Front Desk Agent

Job Overview

ATTENTION APPLICANTS

- We will be holding open interviews for this position M-F 10a-4p at our Best Western Plus Gilbert Mesa location. 1563 S Gilbert Rd, Mesa, AZ 85204. Please apply here first so we can have your information and be prepared for our interview. Please feel free to come into the lobby and see the front desk staff. They will notify us on your arrival. We look forward to speaking with you and appreciate your interest in joining our team! Hotel Management Group, LLC is seeking a Front Desk Associate to join our soon to be opened Residence Inn gilbert San Tan by Marriott. HMG is an up-and-coming hotel management company that has already made its mark with developing and leading award-winning hotels. Our associates are the foundation of our success, and we take great pride in hiring candidates that will contribute to the "everyone is family" culture that has made our hotels successful. Come join our team where associates can learn and grow, in a fun, safe and supportive environment where your contributions are recognized and rewarded! The hotel is owned and operated by an independent franchisee, Hotel Management Group. The franchise controls all aspects of the hotels employment policies and practices. Job Summary The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a problem-free experience. You'll also create the warm atmosphere that makes our guests feel at home. The Front Desk Team is responsible for maximizing guest satisfaction, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. At Residence Inn, we look for people who are welcoming and can focus on the things that really matter to our guests - and get them right every time. Guest experience Be the warm welcome that starts a memorable guest experience Acknowledge Marriott Bonvoy members and ensure rewards initiatives and enrollments are being adhered to Take and manage guest bookings, up-selling opportunities along with adding insightful information that could enhance their stay with us Handle cash and credit transactions Ensure efficiency while checking guests in and out in a friendly and receptive manner Problem solve guest concerns and resolve in a timely manner Stay one step ahead of guests' needs. Pay attention and act on their preferences, and handle their messages, requests, questions and concerns promptly Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and communicate with management when necessary Stay safe all the time. Following our safety procedures Communicate with other departments when needed Take pride in your appearance and work area Always know what events and activities are happening daily and in the future, in the area Enter rooming lists and assisting other departments when needed Creating warm and welcoming relationships with our guests, team and vendors Helping with market stocking and cleanliness Be a team player and follow our culture to ensure everyone has an enjoyable stay with us This job requires ability to perform the following: Frequently standing up behind the desk and front office areas for 8 hours Carrying or lifting items weighing up to 50 pounds / 23 kilograms Handling objects, products and computer equipment Basic computer skills to operate various property management and reservations systems, etc. Being passionate about people and service Strong communication skills essential when interacting with guests and employees Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit Problem solving, reasoning, motivating and training abilities are often used Have the ability to work a flexible schedule including nights, weekends and/or holidays Must have enthusiasm, professionalism and attention to detail Must be able to work all shifts, as needed. Flexible schedule is a must!

Job Types:

Full-time, Part-time Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off 7 time and a half working holidays Professional development assistance Vision insurance

Pay:

$16.00 - $18.00 per hour

Work Location:

In person