Front Desk Agent

Join our award-winning team as a Front Desk Agent! The Holiday Inn Express & Suites Mesa Gateway Airport is looking for a friendly, reliable, and detail-oriented Full-Time Front Desk Agent to join our team for the PM shift (2:00 PM - 10:00 PM) . This role is ideal for someone who enjoys providing exceptional guest service, thrives in a fast-paced environment, and takes pride in creating a welcoming first impression for all guests.

Duties and Responsibilities:

Greet guests in a warm, friendly, and professional manner, creating a positive first impression. Maintain a consistent and attentive presence at the front desk. Process guest check-ins and check-outs accurately and efficiently. Handle billing procedures, including posting charges and collecting payments. Manage room availability, make reservations, and respond to incoming phone calls. Comply with IHG standards and promote brand loyalty. Provide information about the hotel and local area to assist guests. Anticipate guest needs, resolve concerns promptly, and ensure guest satisfaction. Communicate effectively with guests and team members across all departments. Coordinate with housekeeping regarding room status and guest requests. Safeguard guest information, keys, and cash drawer in accordance with company policies. Maintain cleanliness and organization of the front desk and lobby areas. Complete required shift tasks and perform additional duties as assigned.

Qualifications:

High school diploma or equivalent required; prior customer service or hospitality experience preferred. Strong interpersonal, communication, and guest service skills. Excellent organizational skills with the ability to multitask, prioritize, and problem-solve in a fast-paced environment. Basic computer proficiency, including the ability to learn hotel systems and office software. Ability to stand for extended periods (up to 8 hours) and lift up to 30 pounds; reasonable accommodations available in accordance with ADA guidelines. Flexible availability, including weekends and holidays. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.

Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount Health insurance Paid time off Ability to

Commute:

Gilbert, AZ 85295 (Required)

Work Location:

In person