Front Desk Agent - Hilton Tucson El Conquistador

Front Desk Agent - Hilton Tucson El Conquistador Hilton - 4.0 Oro Valley, AZ Job Details Part-time 6 hours ago Qualifications High school diploma or

GED Full Job Description Scope:

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Primary Responsibilities:

Ø Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Ø Checks guests out of the hotel; processes customer payments according to established policies and procedures. Ø Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Ø Cross trained to perform Night Audit duties. Ø Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Ø Books guest reservations or coordinates with reservation center. Ø Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Ø Issues, controls and releases guest safe-deposit boxes. Ø Performs telephone operator duties to answer guest calls, dispatch shuttle, record guest calls in guest call log, dispatch calls to appropriate staff respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Ø Provides a professional image at all times through appearance and dress. Ø Follows company policies and procedures.

Note:

Other duties assigned by supervisor or management

Relationships:

Internal:

Engineering:

To relay guest needs for service.

Accounting:

To seek credit approval for payment processing.

Housekeeping:

To verify room availability.

External:

Hotel guests: To sell and provide customer service; to resolve problems.

Valet Service:

To provide customer service

Transportation Companies:

For guest transportation, Lost Bags, Distressed Guest.

Local Businesses:

To provide information for guest and develop relationships

Qualifications:

Education/Experience:

High School diploma or equivalent and some customer service experience. Certification and/or

License Requirement:

None.

Skills:

Interpersonal skills Computer skills

Typing Working Conditions:

Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment. May be asked to work overtime.