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Front Desk Agent
Job
Hampton Inn & Suites
Prescott Valley, AZ (In Person)
$34,320 Salary, Full-Time
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Job Description
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Verify cash drawers
- Read log book and review notes left from prior shift
- Operate multi-line phone system
- Make guest reservations, cancellations, and modifications
- Register guests to rooms during check in
- Accommodate basic requests from guests
- Understand and adhere to proper credit card and cash handling procedures as assigned
- Understand and operate hotel's property management system
- Send and receive e-mails and faxes
- Attempt to resolve guest complaints
- Use suggestive selling techniques when making reservations to promote other services of the hotel
- Properly administer the use of safety deposit boxes
- Coordinate with all departments to ensure that special requests or accommodations are properly handled
- Maintain guest privacy as required by hotel policy, local, state and federal laws
- Clean, stock, and organize the gift shop
- Assist guests in the gift shop, including cashiering purchases
- Report all pertinent information to oncoming shift
- Maintain a clean, clutter-less, organized work area
- Maintain suite shop and other areas including the pool area in a clean, clutter-less and organized fashion as required
- Assist with breakfast when appropriate including the coffee station and trash
- Clean public restrooms as assigned by shift duty chart
- Generally assist to ensure hotel is neat, presentable and offers the guest the best possible experience
- Properly use all cleaning chemicals as indicated on their labels
- Arrive to work on time as scheduled by supervisor
- Keep and maintain uniform in neat, wrinkle-free fashion and wear name tag at all times
- Maintain flexible work schedule ie.