PM Front Desk Associate

Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. Shifts are 7-3pm and 2-10pm. Empowerment is key. We have a cluster of hotels with advancement options.

KEY SKILLS/RESPONSIBILITIES

Customer Service Excellence:

Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.

Communication:

Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.

Problem-Solving:

Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.

Multitasking Ability:

Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Financial Skills:

Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

PROPERTY INFORMATION

Featuring a year round outdoor swimming pool, this hotel is 20 minutes' drive from Phenix Sky Harbor International Airport. All rooms include free WiFi. Each air-conditioned room offers a seating area with a work desk, a flat-screen cable TV and a small refrigerator at Hyatt Place Scottsdale. An private bathroom equipped with a hairdryer is also included. A fitness center and a business center with fax and photocopying services are available. Free parking is provided. The town center of Scottsdale is 5 minutes' walk from the hotel. Arizona State University is 5.6 mi from Hyatt Place Scottsdale. Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage check-in and check-out processes efficiently while maintaining accurate guest records. Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities. Operate multi-line phone systems to answer calls, take reservations, and address guest concerns with professionalism. Assist with night audits as required, ensuring financial accuracy and compliance with hotel policies. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues that arise during their stay. Maintain the front desk area in an organized manner, ensuring all materials are stocked and available for guests. Uphold high standards of guest relations by addressing complaints or concerns effectively and courteously. Experience Previous experience in hospitality management or hotel management is preferred. Bilingual or multilingual skills are a plus, enhancing communication with diverse guests. Strong background in customer service, particularly in front desk or guest services roles within hotels or resorts. Familiarity with night audit procedures is advantageous but not mandatory. Excellent phone etiquette and proficiency in handling multi-line phone systems are essential for this position. Join our team as a Front Desk Agent where you can showcase your hospitality skills while contributing to an exceptional guest experience!

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person