Front Desk Agent

THIS IS A FULL-TIME ROLE!

Often the first and last contact for our guests, the Front Desk Agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

• Maintain a personal demeanor that is friendly, cheerful, and courteous at all times.
• Greet guests by name.
• Ensure that all guests feel welcomed to the property.
• Register guests and assign rooms.
• Conduct check-out processes.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Keep abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
• Handle cash, credit card, currency conversions and other financial transactions.
• Post charges such as room, food, liquor or telephone to ledger.
• Compute or adjust bill, collect payment, and make change for guests.
• Undertake any reasonable request and/or special projects as requested by management Desired Qualifications
• High school diploma or GED
• At least 18 years of age
• Basic computer skills
• Must be able to read, communicate effectively and have superb interpersonal skills
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
• Work experience in the hospitality or restaurant industry Rate of Pay The rate of pay is $19 per hour.

Amara Resort and Spa offers a generous benefits package including medical, dental, vision, short-term and long-term disability, a 401k plan with a company match, paid vacation, sick, and holidays, daily employee meals created by our renowned culinary team, discounts at our restaurant and sister properties in the portfolio of Northwood Hospitality for full-time, eligible employees.

Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Sedona, AZ 86336 (Required) Ability to

Relocate:

Sedona, AZ 86336: Relocate before starting work (Required)

Work Location:

In person