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Front Desk Associate

Job

Sheraton Tucson Hotel

Tucson, AZ (In Person)

$33,280 Salary, Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/5/2026

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Job Description

BASIC PURPOSE
: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction
ESSENTIAL FUNCTIONS
: 1. Handle guest registration and room assignments, accommodating special requests whenever possible. 2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. 3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. 5. Cancel room reservations according to procedures. 6. Walk customers in a professional and courteous manner according to procedures.
NON-ESSENTIAL FUNCTIONS
: Inventory guest room keys according to policy and request re-keying as necessary. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservation. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
Knowledge and Skills :
Education:
High School education or equivalent experience.
Experience:
1-3 years of hospitality or in a related position with this Company or other organizations.
Skills and Abilities:
Requires a working knowledge of the Front Desk aspect of operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.' '
Work Remotely No Job Types:
Full-time, Part-time Pay:
From $16.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Vision insurance
Work Location:
In person