Front Desk Agent

Description Key Responsibilities Greet and welcome guests in a friendly, professional, and courteous manner Perform guest check-in and check-out procedures accurately and efficiently Verify guest information, process payments, and obtain proper authorizations, including incidental holds Manage room assignments, reservations, and modifications using the property management system (PMS) Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution Maintain knowledge of hotel services, amenities, and local attractions to assist guests Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction Handle cash, credit card transactions, and maintain accurate records in compliance with company policies Follow all brand standards, SOPs, and security procedures Maintain a clean, organized, and professional front desk area Support upselling opportunities and promote hotel services when appropriate Qualifications High school diploma or equivalent required Previous customer service or hospitality experience preferred Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred Flexible schedule, including weekends, evenings, and holidays Ability to handle confidential information with discretion Core Competencies Customer Focus & Service Excellence Attention to Detail & Accuracy Problem Solving & Conflict Resolution Teamwork & Collaboration Time Management & Organization Qualifications customer service Experience Required customer service Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source:

Hilton Brands - US Military Careers