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Front Desk Agent
Job
Casetta-Marina Riviera Hotel
Big Bear Lake, CA (In Person)
$39,520 Salary, Full-Time
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Job Description
Front Desk Agent About:
Casetta Group is a hotel brand and management company overseeing The Pearl Hotel in San Diego, Casa Cody in Palm Springs, and Marina Riviera in Big Bear, Hotel Willa in Taos, New Mexico and a church in Silver Lake, Los Angeles.Reporting to:
Hotel Manager/ General Manager Summary of Position:
A Hotel Front Desk Agent shall serve as our guests' first point of contact and manage all aspects of their accommodation.Responsibilities:
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Anticipate and address guests' service needs.
- Upsell additional facilities and services, when appropriate.
- Maintain confidentiality of proprietary information.
- Ensure uniform and personal appearance are clean and professional.
- Maintains the cleanliness and neatness of the front desk area.
- Assists guests in the selection and preparation of specialty coffee beverages and the purchase of beverages, and prepared food, like cookies, pastries and muffins.
- Comply with health and safety regulations.
- Taking inventory and replenishing items in display areas.
Requirements:
- Previous hotel-related experience desired.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Prolonged periods standing and walking and frequently pulling, pushing, and bending.
- Must be able to lift up to 15 pounds at times.