Guest Services Agent

Guest Services Agent Calistoga, CA Job Details Full-time 5 days ago Qualifications Computer operation Customer communication Maintaining an organized workspace Guest relations Financial transaction processing Computer literacy Greeting customers High school diploma or GED Hospitality Management Clean workspace maintenance Communication skills Technical Proficiency Entry level Customer complaint resolution

Full Job Description Job Summary:

We are seeking a Guest Services Agent to be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. The Guest Services Agent will be responsible for greeting guests, checking them in/out, answering inquiries, making reservations, and resolving any issues that arise during their stay.

Qualifications:

High school diploma or equivalent required; additional education in hospitality is a plus Proven customer service experience in a similar role Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment and remain calm under pressure Proficiency in using basic computer programs and software Availability to work a flexible schedule, including evenings, weekends, and holidays

Responsibilities:

Greet guests upon arrival and ensure a smooth check-in process Provide information about hotel services, amenities, and local attractions Assist guests with requests, such as booking tours, transportation, or restaurant reservations Handle guest complaints and issues in a professional and timely manner Process payments, maintain guest records, and update reservations system Collaborate with other hotel staff to ensure guest satisfaction and a pleasant stay Maintain a clean and organized front desk area Follow all safety and security procedures to ensure the well-being of guests and staff