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Front Desk Agent
Job
West Inn and Suites
Carlsbad, CA (In Person)
$37,440 Salary, Full-Time
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Job Description
Front Desk Agent West Inn and Suites
- 4.
Full Job Description Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.Responsibilities:
- Greet guests with a warm and friendly demeanor, ensuring a positive first impression
- Check-in and check-out guests efficiently, following established procedures
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments, ensuring accuracy and efficiency
- Perform night audit duties as required, including reconciling daily transactions and preparing reports
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain cleanliness and organization at the front desk area
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel operations and hospitality industry practices is an asset
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Bilingual proficiency is a plus
- Attention to detail and strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel management software is an advantage At our company, we value our employees' contributions and offer competitive compensation along with opportunities for growth within the organization.