Front Office
- Agent Carson Doubletree 2 Civic Plaza Drive, Carson, CA 90745 $20 an hour
- Part-time $20 an hour
- Part-time DoubleTree by Hilton Hotel Carson
JOB TITLE
Front Desk Agent
DEPARTMENT
Front Desk
REPORTS TO
Front Desk Manager
FLSA STATUS
Non-Exempt Summary/Objective A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Check in customers using computer programs and equipment and provide guests with directions to their room. Answering phones and transfer calls accordingly. Inform customers of all on-site amenities and any relevant information that is needed to use them. Handle and resolve guest complaints. Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms. Stock and maintain gift shop area clean. Invoice and bill guests for their stay and services used. Communicate with guests to better understand their individual needs to provide them with the best service possible. Competencies Excellent communication and organizational skills. Strong interpersonal and problem-solving abilities. Highly responsible and reliable. Ability to remain calm while under pressure Ability to work cohesively as part of a team. Work environment Ability to stand for most of your shift. Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business. Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift. Required education and experience At least one-year Front Desk Experience as Guest Services Agent, or two years' experience in the Hospitality field. Experience with Marriott Full-Service PMS systems preferred. High School or GED required Associates degree in related or business administration preferred. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Security clearance requirements Must clear background screening EEO Statement DoubleTree Carson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay is $20 per hour. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT
(CCPA) As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number 1. To comply with state and federal law and regulations requiring; employers to maintain certain records; 2. To evaluate your job application and candidacy for employment; 3. To obtain and verify background check and references; and 4. To communicate with you regarding your candidacy for employment. Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
