Front Desk Agent

Front Desk Agent Ayres Suites Diamond Bar - 4.0 Diamond Bar, CA Job Details Full-time From $18.25 an hour 1 hour ago Benefits Travel reimbursement Paid holidays 401(k) Employee assistance program 401(k) matching Employee discount Referral program Retirement plan Qualifications Hospitality Hotel and accommodations guest check-in Hotel and accommodations guest check-out Front desk Guest services Phone etiquette OPERA Full Job Description Guest Service Representative | Part-time Position Available Join Our Family-Oriented Team at Ayres Suites Diamond Bar! At Ayres Hotels, we take pride in providing a "home away from home" for all our guests by presenting a clean, comfortable, and welcoming environment. Everything we do is guided by our motto: We Care About People, We Value Teamwork, and We Deliver Results. We're currently seeking a reliable and detail-oriented Front Desk Agent who enjoys being part of a supportive, team-focused workplace.

JOB SUMMARY

The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Essential Duties and Responsibilities:

Other job duties may be assigned Perform duties as outlined in the Front Office Training Procedures. Make reservations as needed both in person and over the phone and ensuring to provide accurate hotel rates and information with proper phone etiquette Register guests and issue room keys to registered hotel guest Accurately process all cash and credit card transactions in accordance with front office procedures including but not limited to posting all charges, and counting/ securing assigned bank. Communicate pertinent shift information to the next shift and direct supervisor. Adhere to lost and found protocols. Maintain guest confidentiality. Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures. We believe our team members are the heart of our success. That's why Ayres Hotels offers a competitive benefits package to eligible full-time employees after an initial waiting period, including: 401(k) Retirement Plan with employer match Travel Assistance Program Employee Assistance Program Hotel guest room discounts Entertainment discount program ZayZoon - Earned Wage Access Holiday pay Vacation pay Ayres Suites Diamond Bar |21951 Golden Springs Drive, Diamond Bar

CA 91765

|

Tel:

(909) 860-6290 For a complete list of employment opportunities visit us at www.ayreshotels.com We Care About People | We Value Teamwork |

We Deliver Results Job Type:

Full-time Pay:

From $18.25 per hour

Benefits:

401(k) 401(k) matching Employee assistance program Employee discount Referral program Retirement plan

Work Location:

In person