Front Desk Agent

Front Desk Agent Irvine, CA Job Details Full-time $18 - $20 an hour 1 day ago Benefits Paid holidays Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Property management tools Maintaining an organized workspace Guest relations Sales transaction processing Greeting customers Processing cash transactions Passenger luggage management Credit card payment processing Customer inquiry handling Driver's License Loyalty programs Passenger pickup and drop-off Productivity software Clean workspace maintenance Communication skills Entry level Cross-functional communication Full Job Description Hampton Inn Irvine/Orange County Airport is looking for a friendly, professional, customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be our guests' first point of contact, providing exceptional service that reflects Hilton's commitment to excellence. Your role will involve welcoming guests, managing reservations, and ensuring every guest enjoys a seamless and comfortable stay. Key Responsibilities Efficiently handle guest check-ins and check-outs in accordance with Hilton standards; verify guest information, assign rooms, and process payments accurately. Manage and update reservations in the property management system (PMS); assist guests with booking inquiries, modifications, and cancellations. Provide exceptional service by addressing guest inquiries, concerns, and requests promptly and professionally to ensure guest satisfaction. Liaise with housekeeping, maintenance, and other hotel departments to fulfill guest requests and support smooth operations. Accurately process room charges, incidentals, and other transactions, handle cash, credit cards, and other forms of payment securely. Promote and enroll guests in Hilton Honors and explain the benefits of membership. Adhere to all hotel security, fire, and safety policies and comply with local, state, and federal regulations. Assist with luggage handling, transportation arrangements, and other guest services as needed. Maintain a clean, organized, and professional front desk area at all times. Drive the hotel shuttle to and from the scheduled runs or guest requests. Perform additional duties as assigned by management.

Qualifications:

Previous experience in a customer service role, preferably in the hospitality industry. Experience with front desk operations is a plus. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Detail-oriented with a focus on accuracy. Familiarity with property management systems (PMS), preferably OnQ by Hilton, PEP by Hilton, and proficiency in Microsoft Office. A passion for delivering outstanding guest service and a commitment to Hilton's standards of hospitality. Valid driver's license with a clean driving record for at least 5 years. Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as hotel operations require.

Benefits:

Competitive hourly wage with opportunities for growth within Hilton Health, dental, and vision insurance 401(k) retirement plan Paid time off and holiday pay Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide Comprehensive training programs and career development opportunities