Guest Service Agent $21.00/hour Full-Time

Guest Service Agent $21.00/hour Full-Time Hyatt House Irvine/John Wayne Airport•4.5 Irvine, CA Job Details Full-time $20•$21 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Bilingual Resort Multilingual Night audit Hotel management Full Job Description Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this full-time role, you will serve as the welcoming face of our resort, ensuring every guest feels valued and cared for from check-in to check-out. Your positive attitude and exceptional customer service skills will help foster a warm, inviting environment that encourages guest loyalty and satisfaction. This is an exciting opportunity to be part of a vibrant team committed to excellence in hospitality management. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression Manage front desk operations, including check-in, check-out, and guest inquiries with efficiency and courtesy Handle multi-line phone systems, answering calls promptly and providing accurate information or directing calls appropriately Assist guests with reservations, room assignments, and special requests to enhance their stay experience Maintain detailed records of guest interactions, reservations, and billing information with accuracy Support night audit procedures to ensure financial accuracy and reporting compliance Collaborate with hotel management to address guest concerns swiftly and effectively, ensuring guest relations are prioritized at all times Skills Proven experience in hospitality management or hotel operations, especially at the front desk or guest services roles Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world Strong customer service skills with a focus on hospitality excellence and guest satisfaction Knowledge of hotel management systems and multi-line phone systems for efficient communication Familiarity with night audit procedures and hotel accounting practices Excellent phone etiquette and ability to handle guest inquiries professionally over the phone or in person Experience working in resort environments or large hotels with complex guest needs is highly desirable Please apply on careers.hyatt.

com https:

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D Pay:

$20.00•$21.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person