Guest Service Associate

Front Desk Associate

FULL-TIME COURTYARD BY

Marriott

• Livermore, CA 94551 The Courtyard by Marriott Livermore is currently looking for a self-motivated, guest-focused, dependable candidate to fill the position of Front Desk Associate.

The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time. We are looking for someone reliable, a great communicator, able to multi-task, and solve-problems. This associate is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service. This position typically works shifts that can vary between the morning shift (6am-2pm) and the evening shift (2pm-10pm)

• Need someone with Open Availability; evenings, weekends, and holidays.
• Hotel front desk experience with Marriott knowledge preferred.

DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.
• Check guests in and out, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
• Answer the telephone in a professional manner.
• Post charges and settle guest accounts.
• Effectively identify, resolve, and communicate problems that arise, ensuring the problem is resolved to the guest's satisfaction.
• Adhere to brand standards and continue learning new standards and policies as Marriott grows and adapts.
• Be knowledgeable of all emergency procedures and Hotel policies.

Job Type:

Full-time Pay:

$20.00

• $22.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person