Japanese Bilingual Front Desk Agent #11759

Japanese Bilingual Front Desk Agent #11759 TWI, Inc. Los Angeles, CA Job Details Full-time $22.50

• $25.

00 an hour 1 hour ago Benefits Health insurance 401(k) Paid time off Qualifications Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance In-person customer service English Mail distribution Japanese Full Job Description Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Japanese Bilingual Front Desk Agent #11759 position for its client in

Torrance, CA:

Title:

Japanese Bilingual Front Desk Agent #11759

Type:

Direct Hire FLSA:

Non-Exempt Location:

DTLA 90012

Work Style :

Fully-in-person Hours:

Shift Based 8 hours / day 6:00 AM

• 2:30 PM, 7:00 AM
• 4:00 PM, 2:30 PM
• 11:00 PM, 4:00 PM
• 12:00 AM 11:00 PM
• 7:00

AM Pay Range :

$22.50/hr.

• $25.

00/hr. Duties for Japanese Bilingual Front Desk Agent #11759: Complete shift check list. Demonstrate knowledge of the amenities and features in the room. Demonstrate knowledge of the public transportation to and from the hotel. Demonstrate knowledge of business surrounding the hotel. Maintain radio communication at all times. Checks guests in and out in timely fashion. Communicate effectively in a professional manner to all departments verbally and electronically. Ensure that all guests expectations are met by following up the incidents and requests. Create and submit the incident report on incidents that happened when no supervisor or manager is on duty. Assign rooms according to the guest request and room assign guideline. Issue room keys to guests. Explain the hotel information to guests. Input, modify, and cancel reservations when required. Compute bill, collect payments, and make changes for guests. Show guests and potential customers the rooms when required. Confirm reservations and input special requests into reservations found in PMS. Post charges such as room charge and parking fee. Exchange cash for guests following the company guidelines. Maintain knowledge of hotel daily activities including incidents that happened during off duty time. Print reports. Demonstrates knowledge of hotel operations for tenants and hotel outlets. Maintain professional attitude with guests, co-workers, and management. Self-audit cash balance at the end of each shift and report immediately to supervisor if short or over. Transfer phone calls to appropriate department and guest rooms. Attends Fire Drill and other meetings as required. Maintain knowledge of hotel safety and evacuation plan. Make arrangement for guest transportation including taxi and Super Shuttle. Verify 3rd party payment credit card name and billing address by calling the merchant services. Support and implement the hotel-wide procedures and local department procedures. Support and implement constant quality of service. Update guest's information into PMS such as address given on the registration card. Store and release guest's valuable items in front desk safe when requested. Receive and release packages delivered to guests and all hotel departments. Store and release guest's luggage in bell storage. Assist with other tasks as requested. Requirements for Japanese Bilingual Front Desk Agent #11759: In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Prefer individuals with at least 1+ years of experience in a similar role in the hospitality industry. Those with more experience can be considered for other roles. Must have full fluency in Japanese and English (Read / Write / Speak / Listen) at a professional level. Must be able to work any shifts as needed including possible weekends, holidays, or overnight. Must be timely, punctual, and communicative. If you are interested in the Japanese Bilingual Front Desk Agent #11759 position, please apply on Indeed.com!

Pay:

$22.50

• $25.

00 per hour

Benefits:

401(k) Health insurance Paid time off

Experience:

Hotel Front Desk:

1 year (Preferred) Hospitality industry: 1 year (Preferred)

Language:

Japanese (Required) Ability to

Commute:

Los Angeles, CA 90012 (Required)

Work Location:

In person