Hotel Front Desk Agent at Award Winning Boutique Hotel

Hotel Front Desk Agent at Award Winning Boutique Hotel 23033 Pacific Coast Highway, Malibu, CA 90265 $18

• $22 an hour
• Part-time, Full-time $18
• $22 an hour

•

Part-time, Full-time Company Overview:

The Surfrider Hotel is an award winning boutique hotel at the iconic Surfrider Beach in Malibu, California. Originally built in 1953, The Surfrider is an icon in California's history; it's stood the test of time through the Golden Era, the 60's and 70's, a first stop on the PCH road trip. It's the embodiment the California Dream. At the base of the Santa Monica Mountains and 20 minutes from Los Angeles, it's the intersection between city and coast. The hotel was redesigned to feel like a guest's own Californian Beach House and is comprised of 20 rooms, a roof deck overlooking Malibu Pier and First Point, a guest-only bar and restaurant, surfboard quiver with custom boards shaped for the wave out front and a sage green 1968 Land Rover. We are a young, innovative and passionate team and we aim to shake up the hospitality industry and be more than a hotel. Our experience is authentically "Malibu" or "California". Over the past year, we've been recognized on the cover of Conde Nast Traveler, front of the NY Times Travel section, the Financial Review, Vogue, The Australian, Architectural Digest, RUSSH, Vanity Fair, Wallpaper and more. We were named the coolest place in California by GQ and Esquire and were voted one of the top 100 hotels in the world by Conde Nast traveler, listed on their acclaimed Gold List, a winner of their Reader Choice awards and Dezeen's top 10 new hotels, as well as receiving an Award of Excellence from Trip Advisor across five consecutive years. We're looking for a passionate, detail-oriented, and guest-focused Front Desk Agent to join our team. The ideal candidate treats the property as their own beach house, greeting guests like old friends while ensuring seamless operations behind the scenes. This role blends concierge-level care with hands-on responsibility for hotel presentation and guest satisfaction. General Responsibilities Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service. Handle check-ins and check-outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations). Maintain and update guest-facing systems (Cloudbeds, Whistle) with accuracy and care. Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities. Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution-oriented tone. Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (Arrival & Departure Summary). Support room inspections, room assignments, and readiness coordination with Housekeeping. Process guest charges, issue folios, collect deposits, and maintain accurate financial records. Execute AM/PM checklist tasks with attention to detail and pride in presentation. Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas. Prepare pre-arrival communications, welcome cards, surf reports, and other thoughtful touches. Skills & Attributes Strong interpersonal and communication skills — both in person and digitally. Detail-oriented with excellent time management and follow-through. Ability to anticipate guest needs and resolve issues with calm professionalism. Comfortable with multitasking in a fast-paced, guest-focused environment. Tech savvy and able to quickly learn hotel systems and tools (Cloudbeds, Whistle, Microsoft Remote Desktop). Passion for design, hospitality, and California lifestyle culture. Preferred Experience 1-2 years in a similar role at a boutique hotel or in high-level customer service. Background in hospitality, travel, or lifestyle brands is a plus. College degree preferred or in progress. Physical Requirements Must be able to walk, stand, and move with ease for up to 8 hours. Must be able to bend, stoop, and lift up to 25 lbs regularly. Requires manual dexterity, clear communication, and visual acuity.

Position Details Job Types:

Part-time or Full-time (minimum 3 shifts/week).

Schedule:

Must be available for morning, evening, weekend, and holiday shifts.

Compensation:

$18/hour + concierge referral commissions + service charge.

Benefits:

Health insurance and additional benefits available for full-time staff.

Job Types:

Full-time, Part-time Pay:

$18.00

• $22.

00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Schedule:

8 hour shift Ability to

Commute:

Malibu, CA (Required) Ability to

Relocate:

Malibu, CA:

Relocate before starting work (Required)

Work Location:

In person