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Front Desk Agent
Job
Courtyard by Marriott
Modesto, CA (In Person)
$35,880 Salary, Full-Time
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Job Description
Front Desk Agent - Sisk Hotel Modesto Position Summary The Front Desk Agent at Sisk Hotel Modesto delivers extended-stay hospitality aligned with independent standards, creating a welcoming and home-like environment for guests. This role is responsible for accurate front office operations, proactive service recovery, and maintaining strong accountability for guest satisfaction and operational consistency. Key Responsibilities Welcome guests warmly and create a comfortable extended-stay experience Complete check-in, check-out, reservations, and payment processing accurately Build rapport with long-term guests and anticipate service needs Maintain organized workspaces and ensure lobby presentation meets brand standards Communicate effectively with housekeeping and maintenance regarding guest needs Follow safety, cash-handling, and brand procedures consistently Support team collaboration and positive workplace culture Performance Expectations & Accountability Maintain professionalism and consistency in all guest interactions Demonstrate reliability, punctuality, and ownership of responsibilities Support guest satisfaction scores and operational efficiency goals Qualifications Previous customer service or hotel experience preferred Strong communication and problem-solving skills Ability to multitask and work flexible schedules including weekends and holidays Equal Employment Opportunity Statement We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable employment laws and are committed to providing reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, unless doing so would create an undue hardship.