Front Desk Agent

Overview Join our vibrant hospitality team as a Hotel Front Desk Associate, where your energy and dedication will create memorable guest experiences from the moment they arrive. In this dynamic role, you will serve as the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional customer service, and managing guest inquiries with professionalism and enthusiasm. Your proactive approach and hospitality expertise will help foster a warm, inviting environment that keeps guests returning time and again. Duties Provide a warm and sincere opening and acknowledge guests according to company standards. Adhere to the Art of Hosting service program to promote the brand and exhibit the ability to be a Brilliant Host. Participate in daily standups; pay attention to individual guest needs and take specific action to that person, in that moment; ask questions and engage guests to create personal connection. Look for and identify cues to deliver brilliant hosting moments; offer pro-active assistance with each guest interaction; acknowledge guests in queue; contribute ideas to the improvement of the overall service experience. Process all guest check-ins, check-outs, mobile guest requests, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. Operate telephone switchboard station; answer with proper greeting with a "smile in your voice"; use guest name when possible. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Process all payment types. Be knowledgeable to food menus and process Room Service orders. Perform any related duties as requested by supervisor/manager. Requirements 1+ year OPERA System experience. 2+ year Hotel Front Desk Agent experience. Must have the ability to work weekends. Proven experience in hospitality/hotel front desk operations Strong customer service skills with a focus on guest satisfaction Preferred, High School diploma or GED. Bilingual speaking ability (English-Spanish) is a plus. Excellent communication skills, both verbal and written Mature judgment in handling and resolving conflicts. Ability to handle night audit responsibilities when needed Familiarity with resort operations and guest relations best practices Professional appearance and demeanor, demonstrating hospitality expertise This position offers an engaging environment where your hospitality skills can shine. We value proactive team members who are dedicated to creating memorable experiences for our guests through exceptional service.

Pay:

$18.00 - $19.50 per hour Expected hours: 24.0 - 32.0 per week

Benefits:

Employee discount

Work Location:

In person