Front Desk Associate

Front Desk Associate City Express by Marriott Placentia Anaheim Placentia, CA Job Details Part-time | Full-time From $17 an hour 17 hours ago Qualifications Guest reservation booking Customer communication Hotel policy compliance Customer support experience within hospitality industry Hotel and accommodations guest special request handling Customer inquiry handling High school diploma or GED Front desk Business hotel experience Full Job Description Front Desk / Guest Experience Specialist This position is responsible for delivering a professional, efficient, and guest-focused experience throughout every stage of a guest's stay. Responsibilities include managing check-in and check-out procedures, handling guest requests, completing operational tasks, and supporting daily hotel operations as needed. This is a high-activity, fast-paced position that requires staff to remain engaged and actively working throughout the entire shift. Candidates must be dependable, able to multitask efficiently, and maintain a strong sense of urgency and professionalism at all times. Team members are expected to follow company policies and procedures, maintain a professional appearance, communicate effectively, and uphold high service standards. The role also requires standing, walking, bending, lifting, and moving throughout the shift while maintaining a positive and professional attitude. Candidates must also be comfortable reporting daily tasks, performance updates, and operational issues to a hands-on, detail-oriented management team in a timely and professional manner.

Pay:

From $17.00 per hour

Education:

High school or equivalent (Required)

Experience:

Hotel Front Desk:

2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)

Work Location:

In person