Rooms Controller

Westin Rancho Mirage Golf Resort & Spa About Westin At Westin Hotels & Resorts, we are committed to empowering the well‑being of our guests. Through refreshing environments, thoughtful amenities, and revitalizing programming, we help ensure guests leave feeling better than when they arrived. We understand that travel can challenge well‑being, and we take pride in being trusted partners who anticipate needs, deliver instinctive service, and create journeys that help guests be at their best. We're seeking dynamic leaders who are adaptable, intuitive, and genuinely care about the well‑being of both guests and associates. At Westin Rancho Mirage Golf Resort & Spa, we believe that together, we rise. Position Summary The Rooms Controller plays an essential role in supporting the daily operations of The Westin Rancho Mirage Golf Resort & Spa, with a strong focus on delivering elevated guest experiences that reflect a commitment to renewal, comfort, and well-being. Key Responsibilities Manage room inventory and assignments with accuracy to ensure all guest arrivals are thoughtfully prepared Coordinate closely with Reservations, Front Desk, Housekeeping, and Engineering to align room readiness with arrival timelines Assign rooms based on guest preferences, VIP status, loyalty recognition (e.g., Marriott Bonvoy), and special requests Proactively manage early arrivals, late departures, upgrades, and personalized guest experiences Continuously monitor room availability throughout the day to maintain optimal flow and operational efficiency Conduct thorough pre‑arrival planning by reviewing occupancy forecasts, group blocks, and upcoming arrivals Serve as a central communication point across departments to resolve room-related issues quickly and effectively Address maintenance needs, overbooking scenarios, and last‑minute changes with calm, guest‑first problem solving Qualifications & Requirements Prior hotel experience in Front Office, Rooms Control, or Reservations required; resort or full-service hotel experience strongly preferred Strong understanding of hotel operations, room inventory management, and guest flow coordination Familiarity with Marriott Bonvoy or comparable loyalty programs preferred Proven ability to deliver attentive, guest-centric service with a focus on anticipation and personalization Excellent organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environment Strong communication and collaboration skills across all hotel departments Proficiency with property management systems (PMS) and general hotel systems Ability to problem-solve quickly, calmly, and effectively under pressure Flexibility to work varied shifts, including evenings, weekends, and holidays as business levels require A professional, composed demeanor with a commitment to delivering elevated guest experiences aligned with a wellness-focused hospitality environment Background Check Notice In accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws, a consumer report (background check) may be obtained as part of the employment process. You will receive all required disclosures, authorizations, and notices prior to any adverse employment decision. Equal Employment Opportunity Westin Rancho Mirage Golf Resort & Spa is an Equal Employment Opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate based on any protected characteristic under federal, state, or local law