- Please have solid references
- Successful history as a front desk agent or related hospitality experience
- Must have a flexible work schedule
- Flexible schedule
- Task-driven individual
Job Responsibilities:
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Up Selling guest rooms and promoting hotel services
- Handling cash payments
- Maintain a clean and neat front desk area
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES
Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands ADA compliance, Renting rooms to minors rules and policies. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses proper Lost and Found policies and keeps Log of all activities. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Knows how to use front office equipment. Process guest check- In & outs. Performing cashier related functions like posting charges to guest accounts, paid out's, currency exchange, etc Follows procedures for issuing and closing safe deposit boxes used by guests. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Recognize " Elite Choice Guests" and thank them for being Choice members Uses proper mail, package, and message handling procedures. Courier Mail Register Reads and initials the communication log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Attends department meetings. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures, Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Must complete Choice University Front desk educational Modules. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation. Bucket check of in house registration cards. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts. Prepares expected arrival list for front office use. Assists in preregistration activities when appropriate. Monitors advances deposit requirements. Handles daily correspondence. Responds to inquiries and makes reservations as needed. Makes sure that files are kept up to date. Maintains a clean and neat appearance and work area at all times. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. Walk around with the client and ensuring that they secure whatever services they are in need of. Getting information about areas of interest in order to target more clients in particular seasons.. Enforce House Rules for the safety and security of hotel Guests. To be aware of all front office procedures and assist with reception duties when required. To be fully aware of and adhere to health and safety, fire and bomb threat procedures. Willing to undertake any reasonable request made by management in any other areas of the house. 51. Welcomes guests and fosters customer loyalty through his/her friendly manner. 52. Develops high quality relationships with guests throughout their stay. 53. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. 54. Oversees and supervises guest arrivals and departures with the front office executive and duty managers. 55. Provide high level of customer service and maintain a high profile in the day to day front office operations. 56. Ensure that personalized service is offered to each and every guest. 57. Ensures that the pricing policy and internal audit procedures are duly applied. 58. Supervises the management of debtors, group and individual guest invoicing and cash operations. 59. Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. 60. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. 61. Prepare monthly and daily revenue report and circulate to all HOD's. 62. Prepare Room revenue and occupancy forecast, take action on rate strategies. 63. Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. 64. Ensures that the workplace remains clean and tidy 65. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. 66. Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize
REVPAR 67.
Have a good knowledge of all systems and standard operating procedures of front office. 68. Ensures that guest documentation and information is available and up-to-date. 69. Send all Bird Eye respond reviews to all the guest upon checkout. 70. All other duties as assigned by management
Pay:
$17.00 per hour
Experience:
choiceadvantage: 2 years (Required) Hotel Customer service: 3 years (Required) Ability to
Commute:
Sacramento, CA 95811 (Required)
Work Location:
In person
