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Front Desk Associate PT
Job
Casablanca Inn
San Clemente, CA (In Person)
$39,520 Salary, Part-Time
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Job Description
Front Desk Agent - Casablanca Inn Overview Casablanca Inn is seeking a friendly, dependable, and guest-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience from check-in to check-out. We are looking for someone who thrives in a fast-paced hospitality environment, has strong communication skills, and takes pride in delivering outstanding customer service. This position is ideal for someone who enjoys working with people, multitasking, and being part of a collaborative hotel team in a beach-town atmosphere, weekend availability required. Responsibilities Greet guests warmly and provide exceptional customer service throughout their stay Handle guest check-ins and check-outs efficiently and accurately Answer phones, respond to guest inquiries, and assist with reservations Process payments and maintain accurate guest records Assist guests with directions, recommendations, and local area information Address guest concerns professionally and escalate issues when necessary Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Monitor hotel availability and support daily hotel operations Maintain a clean, organized, and professional front desk area Assist with administrative tasks and other duties as assigned Qualifications Previous hotel, hospitality, customer service, or front desk experience preferred Strong communication and interpersonal skills Professional appearance and positive attitude Ability to multitask and stay organized in a fast-paced environment Basic computer skills and ability to learn hotel management software Experience with hotel PMS systems is a plus Reliable, punctual, and flexible with scheduling, including weekends and holidays Ability to work independently and as part of a team Bilingual candidates are encouraged to apply What We Offer Competitive hourly pay Flexible scheduling Supportive team environment Opportunity for growth within the hospitality industry Beautiful beachside work environment in