Front Desk Agent

Front Desk Agent Taj Campton Place Hotel San Francisco, CA Job Details Full-time From $29.34 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Customer communication Hotel and accommodations payment processing Cash amount verification Confidential information handling Currency conversion operations Proactive hotel and accommodations guest assistance Check cashing Basic math Greeting customers English Check processing Attention to detail Hotel emergency procedures Handling customer service requests Receptionist experience within hospitality industry Foreign currency handling OPERA Hotel safety procedures Balancing end-of-day transactions Full Job Description Front Desk Agent for Taj Campton Place Hotel Taj Campton Place Hotel provides a full benefit package and career growth plus learning opportunities. For close to a hundred years, Taj Campton Place has been a sanctuary for sophisticates and discerning business travelers visiting San Francisco. A historic site, the hotel marries two early twentieth century buildings and has a classical European charm with an ambience that exudes privacy, warmth and luxury. Located along Stockton Street, on the prestigious Union Square, this serene retreat is a short distance from the financial district, premier art galleries, renowned museums and the city's best known stores and restaurants. Bombay Brasserie is our new restaurant. Our cuisine is a blending of contemporary French California with spice route influences.

Qualifications:

Minimum 2 years of experience as a Front Desk Agent in a Luxury Hotel Flexibility to work AM, PM, Weekends, Overnight and Holidays as needed Reading, writing and oral proficiency in the English language, both verbal and non-verbal Provide legible communication and compute basic arithmetic Knowledge of Opera program system and Go Concierge program system

• The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
• The ability to perform job functions with attention to detail, speed and accuracy.
• The ability to be a clear thinker, remaining calm and resolving problems using good judgment.
• The ability to follow directions thoroughly; to prioritize and organize.
• The ability to understand guest's service needs.
• The ability to work cohesively with co-workers as part of a team.
• The ability to work with minimum supervision.
• The ability to provide excellent customer service and maintain a professional demeanor.
• The ability to maintain confidentiality of guest information and pertinent hotel data.
• The ability to check guests in and out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
• The ability to maintain a balanced bank assigned to you from the hotel and to reconcile all transactions at the close of the shift and cash out.
• Knowledge of the San Francisco and the Bay area and its tourist sites, restaurants, stores, museums and ongoing special events.
• The ability to recite hours of operation of all hotel facilities and special service codes.
• The ability to perform other tasks or projects as assigned by hotel management.
• The ability to handle hotel emergency procedures and situations with maturity and professionalism.

Company website:

www.tajhotels.com

Restaurant Website:

www.camptonplacesf.com Taj Campton Place Hotel is an equal opportunity employer.

EOE, M/F/D/V

Job Type:

Full-time Pay:

From $29.34 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person