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Front Desk Agent
Job
YHB Hospitality LLC
San Francisco, CA (In Person)
$58,074 Salary, Full-Time
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Job Description
Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be responsible for ensuring the smooth operation of our hotel during the overnight hours. This is a vital role in maintaining guest satisfaction and upholding our high standards of service.Responsibilities:
- Perform nightly audits of financial transactions and reports to ensure accuracy
- Verify the accuracy of guest accounts by reconciling charges and payments
- Handle guest check-ins and check-outs during the overnight shift
- Provide exceptional customer service to guests, addressing any inquiries or concerns
- Assist with managing reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience
- Handle phone calls and inquiries with professionalism and courtesy
Qualifications:
- Previous experience in guest services or hospitality management preferred
- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills, both written and verbal
- Proficient in phone etiquette and handling guest relations
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills
- Knowledge of front desk operations and hotel procedures is a plus If you are passionate about providing exceptional service, have strong attention to detail, and thrive in a fast-paced environment, we would love to hear from you.