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Front Desk Agent/Night Auditor
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Hotel Del Sol
San Francisco, CA (In Person)
$57,772 Salary, Full-Time
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Job Description
Front Desk Agent/Night Auditor Hotel Del Sol - 3.7 San Francisco, CA Job Details Full-time $27.46 - $28.09 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Hospitality Computer operation Guest relations Customer service Night audit Cash register Front desk Guest services Cash handling Hotel experience Full Job Description Job Summary We are seeking a dedicated and personable Front Desk Agent/Night Auditor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent/Night Auditor will assist guests with check-in and check-out processes, address inquiries, and resolve any issues that may arise during their stay. Responsibilities Greet guests warmly as they arrive and assist with the check-in process. Provide information about hotel services, amenities, and local attractions. Handle guest inquiries and complaints with professionalism and efficiency. Manage reservations, cancellations, and modifications through the hotel management system. Process payments accurately and maintain a balanced cash drawer. Conduct night audits as required to ensure financial accuracy. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Maintain an organized front desk area and ensure all supplies are stocked. Uphold high standards of phone etiquette while handling incoming calls. Experience Previous experience in hospitality management or hotel management is preferred. Strong background in customer service with a focus on guest relations. Familiarity with front desk operations in a hotel setting is an advantage. Bilingual candidates are encouraged to apply to enhance guest communication. Proficiency in using hotel management software is beneficial but not required. Excellent interpersonal skills with the ability to remain calm under pressure. A commitment to providing outstanding service in a fast-paced environment.