Night Auditor/Front Desk Agent Experience Required

Night Auditor/Front Desk Agent Experience Required San Juan Capistrano, CA Job Details Part-time | Full-time $18 an hour 19 hours ago Benefits Paid time off Employee discount Qualifications Property management tools Resort Guest relations Phone communication Night audit Upselling Greeting customers Organizational skills Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description We are looking for an individual with hotel front desk experience to serve as our guests' first point of contact and manage all aspects of their accommodation on the overnight shifts as well as possibly 10:00am - 6:00pm . Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities in addition to running the night audit. If you have an outgoing personality, enjoy customer service and have work experience in the hotel industry, we'd like to meet with you. Ultimately, you will help create a pleasant and memorable stay for our guests. Current opening is for two overnight shifts per week. Option to expand to additional daytime shifts as we enter the busy season. Responsibilities Run the night audit software program Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel PMS software, like Visual Matrix and RoomKeyPMS Understanding of how travel planning websites operate, like Booking, Expedia and Priceline/Agoda

A FRIENDLY

customer service attitude Excellent communication and organizational skills Experience with Visual Matrix a plus!

Job Types:

Full-time, Part-time Benefits:

Employee discount Paid time off

Work Location:

In person

Pay:

$18.00 per hour

Benefits:

Employee discount

Work Location:

In person