Front Desk Agent

Front Desk Agent 4.0 4.0 out of 5 stars 877 Palm Street, San Luis Obispo, CA 93401 $18

• $20 an hour
• Part-time, Full-time Hotel San Luis Obispo 7 reviews $18
• $20 an hour
• Part-time, Full-time Job description: Hotel San Luis Obispo is a modern urban resort that embodies the essence of SLO.

As alluring as the hills that surround it and as easygoing as the quintessential California beach towns just up the road, Hotel San Luis Obispo is both a destination and an experience. The Front Desk Agent/Barista is responsible for productive, efficient and smooth day to day Front Desk and café operations ensuring exceptional customer service and total guest satisfaction by performing the following duties:

ESSENTIAL DUTIES & RESPONSIBILITIES

Include the following: Other duties may be assigned. Front Desk duties Warmly greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Valet Transmits and receives telephone messages. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Keeps accurate records of room availability and guests' accounts via hotel software, StaynTouch. Computes bill, collects payment, and makes change for guests. Makes and confirms reservations. Correctly posts charges such as room, food, liquor, telephone and gift certificates, to correct account in StaynTouch and Aloha. Makes restaurant, transportation, or entertainment reservation, and arranges for tours or coordinates guest needs and requests. Makes or retrieves non-alcoholic beverages or snacks for guests as required Other duties as assigned by manager Maintains the appearance of the Sundry and assists in the sales of retail items. Barista duties Sells and serves products to customers in a courteous and friendly manner Safely handles all hot and cold drink preparation Accurately rings up sales orders and counts back change to customers, following all safe cash handling and credit card procedures Reports all customer complaints to a manager Responds pro-actively to prevent customer service situations Answers customer questions regarding products, service or environment Restocks shelves when necessary Routinely cleans and organizes the coffee bar, pastry display, seating area, and Sundry shop Maintains a high level of motivation to ensure quality and consistent product Follows all company drink recipes and procedures Maintains CA State sanitation requirements Must have or be willing to obtain at the expense of the hotel a California Food Handlers Card and RBS Certificate

SUPERVISORY RESPONSIBILITIES

None.

REPORTS TO

Front Office Manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities:

Written and verbal comprehension of English language. Basic mathematics computations. Excellent interpersonal skills and focus on serving customers. Ability to learn computer reservations system. Strong sense of urgency. Professional appearance. Excellent Phone Skills. Work Experience and/or Education High school diploma or general education degree (GED Minimum 1 year experience in any customer service related position. Preferred Training Previous hotel Front Desk Agent experience preferred. Luxury hotel experience Previous experience working with PMS system StaynTouch Previous experience working with Aloha POS system Pre-Requisites

• Authorized to work in the U.S.
• At least 18 years of age.
• Weekend and holiday availability

COMPENSATION & BENEFITS

Job Type:

Part-Time, hourly

Compensation:

$18.00

• $20.

00 per hour plus gratuity

Shifts:

AM or PM shift may be assigned;

AM:

7:00 am

• 3:30 pm,

PM:

3:00 pm to 11:00 pm (must have weekend and holiday availability and have a minimum availability of 3 shifts per week) The rate listed is the rate Hotel San Luis Obispo reasonably expects to pay for this position. The budgeted hourly rate that Hotel San Luis Obispo reasonably expects to pay for this position is $18.00

• $20.

00 per hour. Rate of pay offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of consistent pay practices at the hotel.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The Work Environment characteristics and Physical Demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver through all areas of the hotel. Requires prolonged standing, bending, stooping, and reaching; occasionally lifts and/or moves up to 50 pounds (i.e. guest luggage). Requires lifting up to 30 lbs. Must be able to respond to visual and aural cues. Requires hand-eye coordination and manual dexterity. The employee must frequently use hands to finger, handle or feel) repetitive motions such as typing). Must be able to tolerate varying stress levels. Heavy guest contact is required.

• NOTE:

  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of Hotel San Luis Obispo. Equal Employment Opportunity
• The organization is committed to providing equal opportunities to all employees and applicants without regard to Race, color, Ancestry, national origin, Religion, creed, Age (over 40), Disability, mental and physical, Sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), Sexual orientation, Gender identity, gender expression, Medical condition, Genetic information, Marital status, Military or veteran status, or any other consideration made unlawful by federal, state, or local laws.

Job Types:

Full-time, Part-time Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off

Schedule:

8 hour shift Day shift Evening shift Morning shift

Work Location:

In person

Pay:

$18.00

• $20.

00 per hour

Benefits:

Employee discount

Work Location:

In person